Terms, conditions, and privacy policy

Terms & Conditions

Who We Are

Our website address is: https://mhmcreative.net & https://mhmcreative.net

Scope

The following terms and conditions control the offering and selling of products at mhmcreative.net & mhmcreative.shop.

Customers must ensure that they read the information concerning rules of the Legislative Decree 196/2003 ‘’ THE PROTECTION OF PERSONAL INFORMATION CODE”, and in turn agree to the processing of personal data before proceeding with any purchases.

General conditions of sale acceptance

Customers should review general conditions of sale and privacy policies on the given website before making any purchases. If a customer proceeds with a purchase, it is assumed that they have indeed given full acknowledgment and agreement to such policies, and without such acceptance, purchases should not be made.

Through purchasing a product or products, customers are accepting the general terms and conditions of the sale, including the payment, as well as reading in full the privacy policy. The customer will have given clear consent for the processing of personal information and agrees to comply with any stipulated agreements, including the payment method.

Products offered on MHMCREATIVE website are done so exclusively to persons of or over the age of 18, and who are legally competent to enter into such a binding contract. It is MHMCREATIVE’s purgative to not process any orders from individuals who fail to meet such criteria.  

How to purchase

Any purchase of products completed by customers is done so in coordination with what is displayed and described on the website, including the indicated price and additional taxes and fees, which may vary depending on location. Additional costs include the cost of shipping, all of which will be shown at the moment of purchase.

The number of units available will determine the availability of items, and MHMCREATIVE cannot guarantee the delivery of products ordered. MHMCREATIVE will provide customers with the option of reserving products where possible and will communicate fully concerning delivery time (may sometimes take longer than usual) with the customer either by email or telephone.

Before completing any purchase, the customer will always be made aware of the specific unit cost of each product selected, as well as the total number ordered (if more than one) and any delivery charge.

Having completed their purchase, customers will receive an email confirmation of their order, with MHMCREATIVE stating that is has been received, as well as proving a unique order number. After this, customers will receive a second email, this time confirming the acceptance of any such order, including the delivery of products to the stated address and estimated delivery date. This information provides clients with the opportunity to check relevant information, and if the necessary report and/or request further information at orders@mhmcreaive.net

Customers will be able to check the status of the order in the customer area.

Orders will have one of the following statuses:

CONFIRMED: Order has been made by the Customer and their payment has been verified. Orders will be automatically canceled by the international banking system should no authorization be received.

WAITING FOR CONFIRMATION: MHMCREATIVE has verified the order, thus confirming the availability of the product/s.

SENT: Purchased goods have been delivered to the relevant courier for transportation.

Methods of Payment

Payment by installments is strictly prohibited.

Should the customer choose to pay with one of the credit card options otherwise accepted and displayed on the website, any payment must be made with the submission of the purchase order. The validity of such a payment method will be stringently checked by the provider during the order process, with an email being sent to the customer indicating the results. Credit is received by MHMCREATIVE at the moment of the shipment of products.

Product prices are subject to change, however, confirmed orders will not be affected by any such alterations.

Should the provider or institution issuing the credit card refuse payment for any reason, MHMCREATIVE will not be held responsible for any delay or non-delivery of items.

MHMCREATIVE reserves the right to automatically cancel any order in the absence of relevant information needed to complete a transaction.

Information from the buyer’s credit card or financial information will at no time be known by MHMCREATIVE. Such information is transmitted through a secure and safe connection to an online portal for the bank or finance company provided by the customer. Therefore, MHMCREATIVE will not be held responsible for any fraudulent or illegal use of credit cards that may potentially occur during the transaction of a purchase. Should PayPal be used as a method of payment, customers will be directed immediately to the PayPal login page in order to complete their order.

When using PayPal, the amount of the purchase is charged to your PayPal account at the time of order. In the case of a cancellation by the customer or non-acceptance by MHMCREATIVE, the amount will be refunded to the Customer’s individual PayPal account. MHMCREATIVE will in no event be liable for any damages, direct or indirect, as a result of any delays in releasing the amount committed by PayPal. For each transaction made with the PayPal account, the customer will receive (by email) confirmation from PayPal directly. MHMCREATIVE reserves the right to cancel and/or suspend the order if PayPal sends an e-mail message showing errors and/or irregularities in the payment. In such an instance, MHMCREATIVE reserves the right to attain additional information from the customer, as well as the sending of documents to prove the ownership of credit cards. MHMCREATIVE also reserves the right not to accept the order without any right for the Customer to claim damages.

Should the customer cancel an order reserved with payment by credit card, bank transfer, or PayPal, MHMCREATIVE will reimburse through the same chosen method of payment made by the Customer, with requests for other methodologies not being permitted under any circumstances.

Customer data is processed in a manner that prevents third parties from coming into contact with them. To increase security further, customers should strive to use an internet provider such as Internet Explorer, Google Chrome, Mozilla, or Safari. Until the time in which customers confirm any order, the data surrounding credit card details will reside exclusively on the customer’s computer or device.

Delivery

All MHMCREATIVE vendors can deliver worldwide except for the countries and/or regions banned internationally or not allowed to ship, however, delivery times may increase depending on the delivery destination. The average delivery time within Europe is 3 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 6 business days.

Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.

We offer a worldwide flat rate shipping fee, no matter the dimensions or weight of the package. 

Verification is required if the number of packages delivered corresponds to that shown on the transport document, if the packaging is intact, and/or if the product matches the order.  If this is the case, customers must sign the delivery correspondents with ”the right to check the integrity of the products”. If this fails to be completed, customers may not dispute the non-matching appearance or quantity of the product ordered after delivery. Lost or damaged packages are insured a maximum amount of 30€.

Products are shipped within 24 hours from the time the order has been dispatched and payment has been confirmed, and are always subject to checking the regularity of the payment before carrying it out. In the case of orders with payments in advance other than a bank transfer and where MHMCREATIVE has report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to orders@mhmcreative.net with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, MHMCREATIVE will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders. An unclaimed package that are returned to the vendor will need to cover a fixed fee of $60 by the buyer.

When using bank invoice, the amount of the purchase will have to be paid within 48 hours or your order will be canceled. Once the bank transfer has been confirmed, you will receive a notification and your order will be shipped out within 48 hours, availability of the order is not guaranteed, and MHMCREATIVE clear their responsibility for the same.

Refunds and Returns

We offer a 14-day return policy to our retail customers. from the day the package is delivered.

For defects and wrong shipped items, the customer must contact MHMCREATIVE by email at orders@mhmcreative.net

Such emails should include the date of purchase, along with the choice of reimbursement method. The client must also provide photographic evidence for any defective products.

The cost of return shipment will be borne by the customer and should always be shipped back with an active tracking number. The receiver is always responsible to claim/accept the package and any additional fees for orders being returned for not being claimed or picked up is covered by the customer.

The product, along with its original packaging, as well as any other items received must be sent to MHMCREATIVE in order to protect it from damage.

All returns must be shipped back with a valid tracking number.

Any agreed refunds will be made by bank transfer or by PayPal within 20 working days of receipt of goods.

Privacy Policy

MHMCREATIVE will be the “owner” of customer’s data and all the information concerning the use of their personal data is summarized in the privacy document, in accordance with the Protection of Personal Information legislation. Customers must, therefore, accept such a policy before proceeding with any purchases, with a particular focus on the following areas:

Purposes of data processing. Commercial, promotional, and/or sales purposes to identify potential customers for each specific product or service (eg, statistics, customer satisfaction feedback, the preliminary gathering of information aimed at reaching an agreement or provision of a service, etc.); Customer satisfaction research (eg research on the quality of services); Fulfillment of obligations under the law, regulations or legislation.

Data communication. The personal data collected by MHMCREATIVE will be communicated and/or processed by people we trust, who, in pursuit of the above objectives, carry out operational, technical, and organizational tasks. The personal data provided by Customers are used only to perform the job or related services; the data are not disclosed to third parties unless such disclosure is required by law or is directly necessary for the fulfillment of requirements.

All the details of the credit cards processed by email/ telephone/ fax are processed by the Payment Gateway secure server and immediately canceled after the transaction.

Rights of interested parties. – It is fully established that the customer has the option to exercise specific rights. The Customer may obtain: confirmation or otherwise of the existence of data concerning them, even if not yet recorded;

Information about the origin of personal data, the purpose and methods of processing it, and the basis of processing in cases where this is done using electronic instruments;

Indication of the identity of the Owner and the Person Responsible, and the persons or categories of persons to whom the personal data may be communicated or who have access to them;

The cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as updating, rectification or, where interested, integration of data unless it is impossible or involves the use of disproportionate means. The Customer may also object, for legitimate reasons, to the processing of personal data about them, even if it relates to the purpose of the data collection. The Customer can also object to the processing of personal data for sending advertising material or otherwise, aimed at carrying out market research and business communications.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

 

Cookies

 

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

The parties related to the service we provide such as but not limited to shipping agents, payment providers … etc

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information will be shared only with the related parties such as but not limited to shipping agents, payment providers … etc.

Additional information

We don’t request you for any additional information, however, any information you provide in the public access areas in the website such as but not limited to the blog or the comments are provided to the public and it will be your sole responsibility.  

Applicable Law and Competent Jurisdiction

District courts of the United Arab Emirates will handle any disputes concerning the validity, interpretation, or execution of this contract.

Modifications

MHMCREATIVE have the right to edit this document without notice at any time, and as a result, will be effective from the date of its publication at www.mhmcreative.net

Complaints

Customers wishing to make a complaint must contact MHMCREATIVE in advance for an amicable settlement before submitting their complaint.

Additional Information

 

All communication and contracts will be done so in English.